Privacy Policy

Last updated: June 22, 2026.

This policy explains what information ValtricBot collects, how we use it, and the choices you have. We aim to collect only what we need to run the Service.

Information we collect

Account details: your name, email, company name, and password (stored only as a secure hash).
Billing details: handled by our payment processor. We store a customer reference and plan, not your full card number.
Connected data: the credentials and content you connect, such as your knowledge base, Pterodactyl data and billing software data, used to answer tickets.
Support conversations: ticket messages and the bot's replies, kept so you can review transcripts.
Usage and security logs: basic technical data and an audit log of important actions, used to keep your account secure.
Anonymous website analytics: aggregate, non-identifying data about visits to our public website (such as pages viewed and time on page). This uses a random identifier stored in your browser, not cookies, and is never linked to your identity or used for advertising.

How we use it

We use your information to provide and improve the Service, generate replies to your customers, process billing, keep accounts secure, and provide support. We do not sell your data, and we do not use advertising or cross-site tracking.

Sharing

We share data only with the service providers needed to run ValtricBot, such as our hosting, email, and payment providers, and only as required to deliver the Service. We may disclose information if required by law.

AI processing

To generate replies, relevant ticket content and your knowledge base may be processed by AI model providers. This is used to produce answers for you and is not used to advertise to you.

Retention

We keep your data for as long as your account is active. When you delete your account, we remove or anonymise your data within a reasonable period, except where we must keep records to meet legal or accounting obligations.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal data. You can do most of this yourself from your dashboard: under your account settings you can change your email, download a full copy of your data, and permanently delete your account. You can also contact us to make a request.

Security

We protect your data with measures such as encryption of sensitive secrets, hashed passwords, brute-force protection, and optional two-factor authentication. No system is perfectly secure, but we work to keep your information safe.

Contact

Questions about your privacy? Email us at support@valtricbot.com or visit our contact page. See also our Terms of Service and Cookie Policy.